Cancellation, Return & Refund Policy:

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 If you are not entirely satisfied with your purchase, we're here to help.


You can cancel your order if the product doesn’t meet your expectation. Kinboz team will send images of your ordered product/s from its global warehouse for confirmation. If the product doesn’t look like your ordered product, you can simply cancel the order. Confirmed orders cannot be cancelled.


Returns are accepted if the delivered product is different from the ordered product. You are advised to read specifications/descriptions before ordering a product.

1. To be eligible for a return, your item must be unused and in the same condition that you received it.

2.Your item must be in the original packaging.

3. Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a 15 working days, depending on your card issuer's policies.

No refunds will be made if you refuse to claim the ordered product/s after confirmation.

If you receive a refund, the cost of delivery charge will be deducted from your refund.

Prohibited & Restricted orders

Items banned on either religious, social, health, or economic policy grounds include illegal drugs, materials that would offend religious sensitivities, certain agricultural products and several types of reconditioned equipment. The following products are prohibited by Bangladesh customs:

-      Cash/Collectable coins, Alcohol, Dangerous goods, Sexually explicit material, Firearms, Leather, Precious metals, Human body parts, Live animals, Scrap metal, Milk products, Weapons, Pharmaceutical raw materials, Commercial import of food items, Pets, Textiles Etc.

In case of any illegal product ordered, Kinboz shall have the right, prior to the acceptance of your order to decline or cancel any such orders, whether or not the order has been confirmed or you already paid.

We reserve the right to proceed to direct cancellation of an order for any reason without prior notice or any subsequent legal liability.

Contact Us

If you have any further questions on how to cancel, return & refund your item to us, contact us at +8809610333111